Privacy Policy

Cyano Blue Designs takes your privacy seriously. This policy explains what personal information we collect, why we use it and the choices you have.

Who we are

Cyano Blue Designs is the online shop of artist Jane Norman. You can contact us at hello@cyanobluedesigns.co.uk.

Information we collect

We collect the information you provide when you:

  • Place an order, such as your name, delivery address, email address and order details.

  • Contact us, such as your name, email address and message.

  • Sign up for updates, if applicable.

  • Use our website, where cookies and similar technologies may collect information about your browsing activity.

Payment details are processed securely by our payment provider. We do not receive or store your full card details.

How we use your information

We use your information to:

  • Process and deliver your orders.

  • Respond to enquiries and provide customer support.

  • Keep records of purchases and deal with returns or complaints.

  • Send marketing emails, only where you have agreed to receive them.

  • Improve our website and understand how it is used.

Sharing your information

We only share your information where necessary to run our business. This may include:

  • Our website and payment providers, such as Squarespace and Stripe.

  • Delivery providers, to send your order.

  • Professional advisers, where necessary.

  • Authorities, where we are legally required to do so.

We do not sell your personal information.

How long we keep information

We keep order and customer records for as long as necessary for accounting, legal and customer-service purposes. We delete information when it is no longer needed.

Cookies

We use cookies and similar technologies to help our website work, understand how it is used and improve your experience. You can manage your cookie preferences through our cookie banner.

Your rights

You can ask us to:

  • Provide a copy of the personal information we hold about you.

  • Correct information that is inaccurate.

  • Delete your information, where we are legally able to do so.

  • Stop receiving marketing emails at any time.

To make a request, contact us at hello@cyanobluedesigns.co.uk.

You also have the right to complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we handle your personal information.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.